Effective Date: [22 April 2025]
Last Updated: [22 April 2025]

At wzshop.in, we take pride in offering personalized and custom-made products designed just for you. Please read our Refund and Returns Policy carefully before placing your order.

🚫 No Returns on Customized or Printed Products

Due to the nature of customized items, we do not accept returns or offer refunds for the following:

• Personalized gifts (name/photo/logo printed)

• Customized acrylic products

• Printed t-shirts, mugs, or other custom merchandise

• Made-to-order items prepared specifically as per your request

Once a customized order is placed, it cannot be changed, canceled, or refunded.

📦 Returns for Non-Custom Products

We only accept returns under the following conditions:

• You received the wrong item

• The item was damaged during transit (with proof within 48 hours)

To be eligible for a return:

• You must notify us within 48 hours of delivery

• Product must be unused and in original packaging

• Photo/video proof of damage is required

💸 Refunds (if applicable)

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7 business days via the original payment method.

• Shipping charges are non-refundable.

🔁 Exchanges (if applicable)

We may replace defective or damaged items with the same item only. Exchange is not available for custom products.

📞 Contact Us for Returns

For return requests, reach us at:
📧 Email: hello@wzcare.in
📞 WhatsApp: +91 9012664400
🌐 Contact Page: https://wzshop.in/contact

By placing an order with wzshop.in, you agree to the terms of this Refund and Returns Policy.